To ensure your satisfaction, items may be exchanged in accordance to our Conditions of Sales. Please review the following conditions:
– The item you wish to return/exchange must have been purchased through Alice Kwartler Antiques (via our store or by telephone).
– The product must be returned within 1 day after contacting Alice Kwartler Antiques, in its original box and with all accessories and documents originally included in the delivery package.
– Should you wish to return or exchange a item you have ordered, you must call Alice Kwartler Antiques to ensure that the return / exchange requested complies with the Conditions of Sale.
– You will have to bear the cost of returning the product. Please keep proof of postage. We also recommend that you send back the product through a secure carrier and with insurance.
– Please note that personalized products cannot be returned
Gifts may be exchanged. If you are a Gift recipient, you can exchange your gift for another item of an identical or higher price (in the latter case, you will be charged the additional amount). Items may only be exchanged for items of a lower price when rings, watches and bracelets are changed for a different size. These exchanges are limited to items which are in stock and of the same model: only the purchaser will be credited with the price difference.
For more information, please contact Alice Kwartler Antiques from 11am to 6pm Monday to Saturday, or by email:
Each item returned to Alice Kwartler Antiques will be subject to Quality Control. Upon receipt of your item, Alice Kwartler Antiques will verify that your return complies with the Conditions of Sale and, if that is the case, will proceed with the refund or exchange, as applicable. Shipping charges are not refundable.